Question 1

What forms of payment do you accept?

Accepted Answer

We accept all major credit/bank cards when paying for shipping. 
We also accept cash at our local offices, but you must prepay your freight online with a credit/bank card.

Question 2

Can you tell me more about your business?

Accepted Answer

We do most everything online, which means you save more money and get your stuff faster.   You have to create an account online. 
You will receive a unique US shipping address. You can then send your online shopping items to our warehouse using your unique address.   
When we receive your packages, we will send you an email alerting you. You can then log into your account and see the items in the package, upload your invoice, and when you're ready to ship, simply pay for shipping. You will have to pay for duties, taxes, and handling when the package arrives.

Question 3

Is delivery available?

Accepted Answer

Yes! On your account you can enter multiple addresses and select an address for delivery. You manage your addresses on your account page, here.(undefined)

Question 4

When should I expect my packages?

Accepted Answer

We have twice weekly flights to Antigua and Guyana, so in about 2-3 days usually. 
We have daily flights to Dominica and Grenada, so you can get your items as fast as 2 days.

Question 5

How do I enter my unique US address?

Accepted Answer

When entering your address either put your account number in the line labeled "Address 2" or in the "Name" line. We sort all packages based on account number (GCXXXXX), we use the name on the account as a backup.

Question 6

Where do I find my unique address?

Accepted Answer

Click Here (undefined)to go to your account page which has your unique address. If you see the button "Fill Out Shipping Form", click this button and fill our the form to receive an account number.
 
Addresses are formatted like the following:
John Doe
6854 NW 75th St Bay 4
GCXXXXX
Medley, FL 33166

Question 7

When do I pay for shipping?

Accepted Answer

When we receive your items and process them, you will receive an email or WhatsApp. Log into your account, upload your invoice and invoice total and select AutoShip or Consolidate. AutoShip orders will ship separately, Consolidated packages will remain on your account until you head to Checkout and pay. Only after payment is receive do we consolidate all items and ship out of our warehouse.

Question 8

Do you accept Hazerdous Material (HAZMAT) or Dangerous Goods (DG)?

Accepted Answer

No, we currently do not accept HAZMAT or DG items in our warehouse.

Question 9

What is chargeable weight?

Accepted Answer

The chargeable weight is the higher value between the actual weight and the volumetric weight. If the actual weight is greater, the chargeable weight is simply the actual weight. However, if the volumetric weight is greater, the chargeable weight will be the volumetric weight.

Question 10

How do you calculate volumetric weight?

Accepted Answer

Volumetric weight is a calculated weight based on the dimensions of the package. The formula for dimensional weight is:

Volumetric Weight (lb) = (Length x Width x Height (inches)) / 166

For example a 12" x 12" x 12" box would have a Volumetric weight of 10.4 lbs.

FAQ